Return&Refund Policy

Return & Refund Policy

Welcome to [Elysianpet]. Our return and refund policy is designed to ensure transparency and provide you with all necessary information regarding our custom-made products. Since all our items are custom-made to order, we have specific guidelines that we follow to manage returns and refunds.

1. Custom-Made Product Policy

All products on [Elysianpet] are custom-made according to your specifications. Due to the personalized nature of these items, we do not accept returns or exchanges unless they are defective or damaged upon arrival. Purely handmade, it is impossible to make it perfect, and it cannot be 100% identical.

2. Non-Returnable Items

Customized Products: All custom-made products, including personalized items, special sizes, and bespoke designs, cannot be returned or exchanged.
Sale Items: On sale Item or discount code item will be final sale non-returnable.

3. Damaged or Defective Items

We take great care in the creation and shipping of our products. However, if your item arrives damaged or defective, please follow these steps:

Contact Us: Email us at [elysianpet@elysianpet.com] within 7 days of receiving your order.
Provide Details: Include your order number, a detailed description of the issue, and photographs of the damaged or defective item.
Resolution: We will assess the situation, if applicable, offer a replacement or a full refund. Our company will pay for the shipping cost for returning damaged or defective items.

4. Incorrect Orders

If you receive the wrong product, please reach out to us within 7 days of delivery. We will work with you to resolve the issue promptly by either sending the correct item or issuing a refund.

5. Refunds

Refunds are only issued for damaged, defective, or incorrect orders. Once your claim is approved, refunds will be processed within 7 business days and applied to your original method of payment. Please note that it may take some time for your bank or credit card company to process and post the refund.

6. Return Process

Contact Us: Initiate a return by contacting us at [elysianpet@elysianpet.com] please provide order details and reason for return.
Approval: Wait for our approval and further instructions.
Return Shipment: Once return approved, ship the item back to us

7. Changes and Cancellations

Since our products are custom-made, changes and cancellations are only possible within 24 hours of placing the order. Please contact us immediately if you need to make any changes or cancel your order.